FAQ

Privacy Policy

This Privacy Policy explains how Aura by Emma Zepter (“we”, “us”) collects, uses, and protects your personal data when you visit emmazepter.com or purchase our products.

1) Who we are (Data Controller)

Zepter France (SAS), 1 Square Petrarque, 75016 Paris, France
SIRET: 452 310 022 00036 — VAT: FR85 452310022
Contact: contact@emmazepter.com

Our store is hosted by Shopify and payments are processed via Shopify Payments (and any other payment methods you enable). See Shopify’s privacy practices for more details.

2) What we collect
  • Identification & contact: name, email, phone, billing/shipping address.
  • Order & payment info: order details, transaction identifiers (your full card data is handled by Shopify Payments and is not stored on our servers).
  • Site usage & cookies: device info, IP address, pages viewed, referral; analytics and preference cookies.
  • Marketing preferences: newsletter opt-ins, campaign interactions.
  • Support messages and any information you choose to share.
3) Why we use your data (legal bases)
  • To sell and deliver products (contract): process orders, payments, shipping, returns.
  • Customer service (contract/legitimate interest): respond to requests, manage your account.
  • Marketing with consent: send newsletters and offers (you can unsubscribe anytime).
  • Analytics & site security (legitimate interest): improve our site, prevent fraud, keep services secure.
  • Legal obligations: invoicing, tax, compliance.
4) Who receives your data

We share data only with service providers necessary to run our business, for example:

  • Shopify (store platform/hosting), Shopify Payments/Stripe (payments)
  • Carriers/fulfillment (shipping & returns)
  • Email/SMS tools (if enabled, for newsletters/notifications)
  • Analytics & security providers
    All providers are bound by confidentiality and data-protection obligations.
5) Cookies

We use cookies and similar technologies to run the site, remember your preferences, measure performance, and support marketing with your consent. You can manage consent via our cookie banner or your browser settings. Disabling cookies may affect some features.

6) How long we keep data

We retain personal data only as long as needed for the purposes above:

  • Orders and invoices: retained to meet legal/accounting requirements.
  • Marketing data: until you unsubscribe or request deletion, or after a reasonable inactivity period.
  • Support messages: for the time needed to handle your request.
7) Your rights (GDPR)

You can request to: access, rectify, delete, or limit your data; object to processing (including marketing); and receive a copy (portability).
To exercise your rights: contact@emmazepter.com.
You also have the right to lodge a complaint with your local data protection authority.

8) International transfers

Some providers (e.g., Shopify) may process data outside the EU/EEA. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9) Security

We take appropriate technical and organizational measures to protect your data. Online payments are processed securely by Shopify Payments; we do not store your full payment card details.

10) Minors

Our site is not intended for children. We do not knowingly collect data from individuals under the age required by local law to consent to data processing/purchases.

11) Marketing choices

You can unsubscribe from our emails at any time via the link in the message or by contacting contact@emmazepter.com. Cookie-based advertising preferences can be managed via the cookie banner or your browser.

12) Changes to this Policy

We may update this Policy from time to time. The latest version will always be posted here with the effective date.

Contact: For any privacy question or request, email contact@emmazepter.com.